Travel Desk Management

Project Overview

The Travel Desk Management System (TDMS) is a booking platform developed by Website Travel, built specifically for managing day-to-day operations in the travel agency industry. It offers a full suite of tools tailored for travel businesses, essentially a one-stop solution.

While the technology behind TDMS was solid, the interface hadn’t kept up. The user experience was outdated, clunky, and difficult to navigate, which made it frustrating for users to complete everyday tasks. A full audit and redesign of the system was needed to modernise the platform and help it stay competitive in the market.

On top of that, the system also needed to support custom themes, giving each business using the system the ability to personalise the interface to match their own branding.

Team

Design team
Product manager
Engineers
Business stakeholders
Travel agents

Role

UI / UX design
Wireframing & prototyping
User research
User testing
Front-end coding

Tools

Figma
Photoshop
Illustrator
GitHub
Sublime text editor

The Problem

The main issue was that TDMS had become difficult and inefficient to use. The user interface was practically non-existent, which caused frustration and slowed down common workflows like browsing products, making bookings, or checking out.

The system also lacked visual hierarchy and clarity, key information was buried or hard to find, which made it harder for booking agents to work quickly and confidently. Without a proper UX structure, the platform struggled to support its users’ real needs in a high-paced, detail-heavy environment.

Project Process

The first step was reviewing user flows and identifying the pain points, especially around key tasks like searching for and booking products.

To improve this, I introduced better visual hierarchy and added intuitive symbols and icons, for example, clearly showing trip start/end times, inclusions, and prices directly in the results list. This allowed agents to scan and compare products quickly without needing to click into each one.

The checkout process was also completely redesigned. A cleaner layout, improved button placement, and clearer content hierarchy made it much easier to understand what was in the cart, adjust commissions, and move through payment steps without confusion.

Other parts of the system were restructured based on user testing and feedback, helping us improve the overall information architecture. We reorganised tools and sections to better match how users expected to find and use them.

Having access to users and specific persona groups meant we could validate changes quickly, apply a lean UX process, and keep improving the product during both design and development. This iterative approach helped ensure every improvement was meaningful and user-driven.

Responsibilities & Contributions

Gathered requirements from stakeholders and users
Created and tested wireframes based on key user flows
Designed a modern, responsive user interface
Worked on front-end development alongside the engineering team
Conducted user testing across different devices
Applied feedback iteratively during design and development cycles

Outcome & Learnings

The redesign helped bring TDMS up to modern UX and UI standards, making it easier to use and significantly improving the day-to-day workflows of travel agents and tour operators.

Improved task flows, better product visibility, and a cleaner checkout process made the system more intuitive, while the new theming capability gave businesses greater control over how the product looked on their end.

This project reinforced the importance of collaborating closely with users and testing early, having direct feedback helped shape smarter, faster decisions and kept the design work aligned with real business needs. The end result is a much more polished, usable product that better supports both users and the business.